Privacy Policy

At Clean & Fix Home Services ("we," "us," or "our"), we are committed to safeguarding your privacy and maintaining the confidentiality of your information. This Privacy Policy outlines how we collect, use, and share personal information, and governs the use of our website, SMS communications, and services. By using our services or accessing our website at www.cleanandfixhomeservices.com, you agree to the collection and use of information in accordance with this policy.

What personal information is collected

We collect personal and service related information from customers when they interact with us through our website, by phone, or via SMS communications. This includes:

• Name
• Email address
• Phone number and SMS opt in status
• Service address and property details
• Appointment dates, service preferences, and access instructions
• Billing information needed to process payment for services

How we collect information

Information is collected when you request a quote, book a service, subscribe to SMS messages, fill out forms on our website, or interact with us via customer service. SMS consent is obtained through opt in messages or a checkbox on our web forms when you choose to receive text communications. Service related information is collected through forms, phone consultations, or when you provide it to us during service delivery.

How we use and share your information

A. Use of information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our cleaning and home services.
• To communicate with you, including via SMS. These messages may include appointment scheduling, appointment reminders, crew arrival updates, and trash valet service notices if you opt in.
• To process transactions, send invoices, and handle customer inquiries.
• To respond to reviews, feedback, and service requests.

B. Sharing information

We are committed to safeguarding your personal information. Your personal information is never shared without your consent, except as required by law or for essential services such as payment processing and scheduling software used to deliver your service. We do not share your personal information with third parties for marketing purposes. SMS opt in data and phone numbers collected for the purpose of SMS are not shared with any third party or affiliate company for marketing purposes.

SMS terms of service

By opting into SMS notifications through a web form or any other medium, you agree to receive text messages from Clean & Fix Home Services. These messages may include appointment confirmations, reminders for your scheduled residential cleaning, move in and move out service, or trash valet pickup, crew arrival updates, and follow up messages about completed work. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to cancel.

Data retention and security

We retain personal information only for as long as it is needed to provide services, meet legal and accounting obligations, and resolve disputes. We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your choices

You may request access to, correction of, or deletion of the personal information we hold about you at any time. You may also unsubscribe from SMS messages by replying STOP, or from email communications using the unsubscribe link. To make a request, contact us using the details below.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised update date. Continued use of our website or services after changes are posted means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or how your information is handled, please reach out: